An ISO 9001 Certification is an internationally recognized standard used to certify quality management systems (QMS). Organizations become certified to the standard for many reasons, most importantly to commit to delivering consistency in its product and delivery systems, manufacturing processes and customer service.
PacTec has been an ISO certified manufacturer for years, first as ISO 9001:2008, then updated to the new ISO 9001:2015 standard. According to ISO, “this standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in ISO’s quality management principles. Using ISO 9001 helps ensure that customers get consistent, good-quality products and services, which in turn brings many business benefits.”
So what does PacTec, Inc.’s ISO 9001 Certification mean to you? It means that every employee at every level is committed to our Quality Management System, that we will deliver consistently high-quality service to all stakeholders and provide the best possible products. To do this, we will implement and maintain processes to ensure consistency, safety and quality. And we will remain committed to keeping our team informed and focused on delivering on this promise. All of this to ensure we always meet our customers’ needs without fail.
1. UNDERSTAND ALL OF THE REQUIREMENTS TO SATISFY THE CUSTOMER ORDER
Quality SERVICE – We will recommend the right solution based on fully understanding your needs, not what we want to sell. Our commitment is to gather all pertinent information from you to ensure the product you receive solves your problem the first time.
To do this, we pledge to manufacture quality containment and waste packaging for safe transport and disposal through an understanding of:
- The general requirements of targeted industries
- Applicable statutory and regulatory requirements
- Particular requirements of individual customers
2: PERFORM EVERYTHING TO SATISFY CUSTOMER REQUIREMENTS
Quality PRODUCTS – We will utilize every resource at our disposal in order to provide the solution that meets your needs - including our Engineers, Designers, Production staff and more. Since every product must meet rigorous quality assurance standards before it leaves our facilities, you are guaranteed the best quality consistency without exception.
We further assert that PacTec will comply with all requirements to continually improve the effectiveness of our quality management system for greater compliance resulting in higher customer satisfaction.
3. REVIEW PERFORMANCE TO IMPROVE IT
Quality PROCESSES – We regularly review our systems and policies, ensuring we constantly improve our efficiency and effectiveness in satisfying our customers’ needs. We look for opportunities to better ourselves for your benefit at every turn.
We review our quality management system at planned intervals with the assistance of auditors, regulators, and consultants to ensure the continuing suitability, adequacy and effectiveness of the quality management system, looking for opportunities to both modify and improve the system, policy and objectives in order to increase customer satisfaction.
4. KEEP EVERYONE COMMITTED AND INVOLVED
Quality TEAM – Employees at every level of our operation are committed to our quality management system. We’ve built a solid team of excellent, well-trained personnel who all strive to deliver you the best products/solutions to meet your needs.
PacTec involves all employees through regularly communicating the improvements and modifications to the quality management system, resulting from the planned reviews, to ensure that each employee understands and is committed to PacTec’s quality management system.